Terms & Conditions
Last Updated: August 15, 2026
Welcome to Xstepora, an online footwear store serving customers across Pakistan. These Terms & Conditions apply to your use of xstepora.com and to all orders placed for our slippers, slides, sandals, and other footwear products.
By visiting our website or placing an order with Xstepora, you agree to these Terms & Conditions.
1. About Xstepora
Xstepora is a Pakistan-based online footwear store offering comfortable, stylish, and affordable slippers, slides, sandals, and everyday footwear.
We currently serve customers within Pakistan and offer Cash on Delivery (COD) as a payment option for eligible orders.
In these Terms & Conditions, “Xstepora,” “we,” “us,” and “our” refer to Xstepora. “You” and “customer” refer to the person visiting our website or placing an order.
2. Website Use
By using xstepora.com, you agree that:
You will provide accurate information when placing an order.
You will provide a valid name, phone number, and complete delivery address.
You will use our website for lawful purposes only.
You will not misuse, copy, reproduce, or modify our website content without permission.
You will not attempt to interfere with the security or operation of our website.
Xstepora reserves the right to refuse or cancel an order if we identify suspicious, fraudulent, or inaccurate information.
3. Products and Product Information
We make every reasonable effort to ensure that product descriptions, photographs, sizes, colors, prices, and other information displayed on our website are accurate.
However, slight differences in product color or appearance may occur due to screen settings, lighting, photography, or manufacturing variations.
Product availability may change without prior notice.
4. Prices
All prices displayed on xstepora.com are in Pakistani Rupees (PKR) unless otherwise stated.
Xstepora reserves the right to change product prices, offers, discounts, and promotions at any time without prior notice.
The price applicable to your order will normally be the price displayed when you place your order.
If an obvious pricing or technical error occurs, Xstepora reserves the right to correct the error and, where necessary, cancel the affected order.
5. Cash on Delivery (COD)
Xstepora offers Cash on Delivery (COD) for eligible orders within Pakistan.
With COD, you pay the order amount to the courier at the time of delivery.
Customers are responsible for:
Providing a correct and complete delivery address.
Providing an active phone number.
Being available to receive the order.
Paying the complete order amount upon delivery.
Checking the applicable delivery charges before completing the order.
To prevent fake or unauthorized orders, Xstepora may contact customers by phone or WhatsApp to confirm COD orders before dispatch.
We reserve the right to cancel or refuse COD orders that appear suspicious, fraudulent, incomplete, or repeatedly refused.
6. Order Confirmation
After placing an order on Xstepora, you may receive an order confirmation through email, phone, SMS, or WhatsApp.
For COD orders, we may contact you to verify:
Your name
Phone number
Delivery address
Product and size
Quantity
Order amount
An order will only be dispatched after necessary verification, where applicable.
7. Delivery Across Pakistan
Xstepora aims to deliver orders to customers across Pakistan through third-party courier services.
Delivery times may vary depending on the destination, courier service, weather, public holidays, and other circumstances beyond our control.
Customers must provide accurate delivery information. Xstepora will not be responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
If a customer is unavailable at the time of delivery, the courier may attempt delivery again according to its delivery procedures.
8. Shipping Charges
Applicable delivery or shipping charges will be displayed or communicated to the customer before order confirmation, where applicable.
Shipping charges may vary depending on the customer’s location, order size, courier service, or promotional offers.
9. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
Once an order has been shipped, cancellation may not be possible.
To request cancellation, contact us as soon as possible at:
Email: info@xstepora.com
Xstepora may cancel an order due to product unavailability, incorrect information, suspected fraud, unsuccessful order verification, or other reasonable circumstances.
10. Returns and Exchanges
Returns and exchanges are subject to our Return & Refund Policy.
Customers should review the Return & Refund Policy before placing an order.
Returned products may need to meet certain conditions, including being unused, unworn, and in their original condition and packaging, where applicable.
For return or exchange requests, customers should contact:
Email: info@xstepora.com
11. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact Xstepora as soon as possible after receiving your order.
We may request photographs, videos, order details, or other information to verify the issue.
After verification, Xstepora may provide an appropriate solution in accordance with our Return & Refund Policy.
12. Product Sizes
Customers are responsible for selecting the appropriate footwear size before placing an order.
We recommend reviewing the available size information or size guide before completing your purchase.
If you are unsure about sizing, you may contact us before placing your order.
13. Promotions and Discounts
Xstepora may offer promotional discounts, special offers, coupons, or seasonal sales from time to time.
Promotional offers may have specific terms, conditions, validity periods, product restrictions, or availability limits.
Xstepora reserves the right to modify or end a promotional offer without prior notice.
14. Intellectual Property
All content available on xstepora.com, including:
Xstepora logo and branding
Product photographs
Product descriptions
Website design
Graphics
Text
Images
Marketing materials
is owned by or licensed to Xstepora.
You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission.
15. Privacy and Customer Information
When placing an order, customers may provide information such as their name, phone number, email address, billing information, and delivery address.
Xstepora uses customer information to process orders, arrange delivery, communicate with customers, and provide customer support.
For more information about how customer information is handled, please review our Privacy Policy.
16. Third-Party Courier Services
Xstepora may use third-party courier and logistics companies to deliver customer orders.
Once an order is handed over to the courier, delivery times and certain delivery-related matters may be outside Xstepora’s direct control.
We will make reasonable efforts to assist customers in resolving delivery issues.
17. Website Availability
We aim to keep xstepora.com available and functioning properly. However, we do not guarantee that our website will always be available without interruption or technical errors.
Temporary interruptions may occur due to maintenance, technical problems, hosting issues, internet connectivity, or other circumstances beyond our control.
18. Limitation of Liability
To the extent permitted by applicable law, Xstepora will not be responsible for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that customers may have under applicable Pakistani law.
19. Changes to These Terms & Conditions
Xstepora may update these Terms & Conditions from time to time.
Any updates will be posted on this page with a revised Last Updated date.
Customers are encouraged to review this page periodically.
20. Governing Law
These Terms & Conditions shall be governed by the applicable laws of Pakistan.
Any dispute should first be brought to the attention of Xstepora so that we can attempt to resolve the matter amicably.
21. Contact Us
If you have any questions regarding our Terms & Conditions, products, orders, COD, delivery, returns, or exchanges, please contact us.
Xstepora
Email: info@xstepora.com
Website: xstepora.com
We appreciate your trust in Xstepora and look forward to providing stylish, comfortable, and affordable footwear across Pakistan.